All orders placed with Cover-Up Canvas Products are custom manufactured products. As such, when you place an order with us, we aim to complete your product and have it ready to ship to you within 10 working days. If for some reason out of our control there is an unexpected delay on the products you have ordered, we will endeavour to notify you of this as soon as possible.
If we give you a specific date on which we expect to deliver your order, whilst we will do all we can to meet that date, it is an estimate only and is subject to change.
When you approve the acceptance of you order delivery, the ownership of the goods will be transferred to you. Likewise, in the case of a product being returned, Cover-Up Canvas Products will take ownership upon receipt of the goods.
If more than one item is ordered, we may deliver the Goods individually and by different carriers. Depending on your location we use a panel of couriers to deliver from our factory to you. Once the courier has collected your order, we will email you with the corresponding tracking number (where available) so you can track the progress of your delivery.
All orders will have authority to leave unless we give instructions to the courier company otherwise. Therefore, if you know you won’t be home and would like to make alternative arrangements please specify this in the special instructions section on the order page. (ie. Please instruct the driver to leave on the front porch). Please note that no responsibility will be taken for orders left at your address and by requesting this option you are accepting full receipt of the order once it is dropped off by the courier.
Please note that Goods will only be delivered to addresses within Australia.